GottaBe! is working with a leading healthcare news portal to manage their UK support. We are currently recruiting for an Account Support Executive to support us in managing this service. Come and join us and be part of an award winning team, here at our Southampton HQ!
Our Client is advancing health engagement to transform healthcare models. With unmatched expertise in healthcare and personalised behaviour, they offer life science companies, subscribers and providers a single partnership from insight to outcome. Their end-to-end solutions span all areas of planning and execution including strategy, solution design, customer segmenting, advertising, and actionable analytics â€“ all proven to effectively reach and engage a global audience of Healthcare Professionals and inspire positive behaviour change. Weâ€™re currently looking for an Account Support Executive to carry out the helpdesk service for UK.
The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and enquiries; keeping customer satisfaction at the core of every decision and behaviour.
Queries are predominantly made via 5 contact channels:
Account Support Executive Responsibilities Include:
Skills & Experience Required
You would usually be required to work 9am to 6pm, Monday to Friday with one-hour lunch. 37.5 hours a week. However, when required by the Management team some weekend or out of core hour working maybe required.
1 year fixed-term contact with option to renew based on performance & employer satisfaction.
Salary will depend on experience
25 Days of Holiday inclusive of Public Bank Holidays
Training / Education Opportunities
Business Development Manager
To apply for this role, send your CV along with a covering letter and salary expectations to firstname.lastname@example.org