Client Service Manager / Account Manager

The agency

GottaBe! is a solutions-based marketing agency. We take clients challenges and present the solutions whether it is attracting new audiences, inspiring and engaging existing audiences or creating something different. Are you up for a challenge?

As an award-winning, independent marketing agency. We’re a creative team who can deliver fun and exciting campaigns that get people talking – in fact, we have been creating them for over 15 years now. Our client portfolio includes the likes of Western Union, Specsavers, PayPal, Uber, Domino’s Pizza, Ding, the NHS and many more.

A lot has changed already in the last 12 months at GottaBe!; we’re now a Living Wage Employer, launched our brand-new look, and added a new award to the trophy cabinet (GG2 Leadership and Diversity Award – Independent Marketing Agency of the Year), with much more still to come; we are looking to expand further.

We're on a hunt for...

Motivated, hungry and passionate individual to join the team as our Client Service Manager / Account Manager.

Sounds great!? What will you do in your role…

This role will work closely with our clients and internal teams to ensure the successful delivery of projects, with a strong focus on nurturing the relationship with clients. The successful candidate will be supported by our delivery and project teams as well as senior managers to ensure the successful delivery of client projects.

We are also looking for an individual with an attention to detail, and quirky ideas, who will be a strong team player and eager to learn and can grasp new information quickly.

What you will be responsible for…

  • Managing the client relationship through effective communication, problem solving, and responding to requests.
  • Establishing relationships with new clients and maintaining and nurturing business relationships with existing clients.
  • Ensuring that project deadlines and budgets are met, communicating and seeking approval of any changes to these.
  • Keeping the team and the client up to date with useful knowledge.
  • Maintaining accurate records of meetings, decisions and next actions.
  • Ensuring that project deadlines and budgets are met, communicating and seeking approval of any changes to these.
What do you need to succeed in this role…

  • Previous experience in a marketing agency for at least 2 years (with a mix of digital and traditional marketing expertise) is essential.
  • Strong interpersonal and communication skills to establish and maintain meaningful client relationships.
  • Proven ability to manage strong and long-lasting relationships with clients.
  • A self-motivated and results-driven approach, with a passion for contributing to business growth.
  • Familiarity with soft sales techniques and relationship-based selling strategies.
  • Ensuring that project deadlines and budgets are met, communicating and seeking approval of any changes to these.
What we’re going to offer you in return…

  • Competitive Salary – £26,500 – £30,000 plus bonuses.
  • 28 Days of Holiday, inclusive of Public Bank Holidays
  • 2 Days annually to be spent on charity work in the local community
  • Private Medical Insurance
  • Company Mobile Phone & Laptop
  • Training / Education Opportunities
Working Hours

You would be required to work 09.00-17.30 Monday to Thursday and 09.00-17.00 on Fridays, equating to 37.5 hours per week.

There are occasions when you would be required to work outside of these hours and on weekends.

Equal Opportunities

GottaBe! Is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

DeadlineApril 30, 2024

To apply for this position, please send your CV and covering letter, along with salary expectations and an outline as to why you’d like to work at GottaBe!, to or by clicking the button below.

Apply now