The Dos and Don’ts of Experiential Marketing

13th November 2023

Experiential marketing is one of the most powerful forms of marketing.

It’s not just about selling a product or service; it’s about creating memorable experiences that connect with consumers on a personal level. 

Here at GottaBe! Marketing, we understand the nuances of this dynamic approach better than most. Our extensive experience in the field has accumulated a wealth of knowledge about what works and what doesn’t.

In this blog, we’ll explore the dos and don’ts of experiential marketing, drawing from our 15 years of experience.

The Dos

Understand Your Audience

The foundation of successful experiential marketing is knowing your target audience inside and out.

We advise brands to invest time in creating detailed buyer personas. This understanding will allow you to design experiences that resonate with your audience’s values, interests, and preferences.

Create Memorable Experiences

The key to effective experiential marketing is to create memorable and shareable experiences.

Think outside the box and design activations people want to discuss and share on social media. These word-of-mouth recommendations can be extremely powerful.

Immerse Your Audience

Engage your audience by immersing them in the brand’s story or message. GottaBe! Marketing specialists suggest using storytelling to connect emotionally with consumers, making them active participants in the narrative.

Utilise Technology

Embrace technology as a tool to enhance the experiential marketing experience. Augmented reality (AR), virtual reality (VR), and interactive apps can add a layer of engagement that captivates your audience.

Measure and Analyse

We cannot stress the importance of tracking the effectiveness of your experiential marketing campaigns enough.

Collect data, analyse metrics, and seek participant feedback to refine your future strategies.

The Don’ts

Lack of Clarity

One of our major don’ts is a lack of clarity in your message. If your audience can’t easily understand what your brand represents or what you’re offering, the experience may fall flat.

Ignoring Feedback

Failure to listen to feedback can be costly.

We recommend paying close attention to what participants say in person and online. Constructive criticism can provide invaluable insights for improvement.

Being Generic

A generic or uninspired experience won’t capture attention. We warn against replicating what others have done without adding your own unique twist.

You need to be original and innovative to truly stand out.


While technology can enhance experiences, overcomplicating things can alienate your audience. GottaBe! Marketing advises maintaining a balance between sophistication and user-friendliness.

Neglecting Safety

Safety should always be a top priority for your participants and promotional staff. Any accidents or incidents (big or small) could tarnish your brand’s reputation.

Experiential marketing is a powerful tool for brands to engage with their audience meaningfully. 

By following these guidelines, you can take your brand’s experiential marketing efforts to the next level, creating memorable and impactful connections with your target audience. 

Want to learn more about experiential marketing? Chat with one of our team by clicking here.